[Citizen College] Conflict Management Leadership in Crisis Situations

On May 11, 2018, the 4th lecture of “Citizen College: Citizens Between Life and Knowledge” was held by Seongbuk Village Citizenship Education Center and the Korea University Peace and Democracy Institute(PDI). The 4th speaker was Professor Moon Hee Song of PDI.

The topic of the lecture was “Conflict Management Leadership in Crisis Situations” and she showed that the leadership of authentic communication is important to overcome the crisis situations that are common in modern society. There have been many examples of crisis situations, such as the domino pizza incident, the Mauna Ocean Resort collapse, and the September 11th incident. Especially in the 9/11 crisis, the US Federal Bureau of Crisis Management became the control tower of the crisis management and all cities in New York City communicated and cooperated. Examples of cases where the crisis situation is not well managed include the disasters of Seowol Ferry, the comfort women issue between Korea and Japan, and the delayed establishment of special schools for the disabled. In crisis situations, it was important to find ways to cope with conflicts through smooth communication. (Summary: Moon-Hyung Lee)